Service FAQ


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Thank You for Choosing Beck & Masten North as Your Servicing Dealership!
- We will always do our best to make your service visit as quick and painless as possible.
- We offer a free shuttle service to and from your destination within a 15 mile radius!
- GM Extended Warranties are available. Ask your Service Advisor for terms & conditions.

COMMON QUESTIONS ABOUT DEALERSHIP SERVICE DEPARTMENTS AND THE ANSWERS YOU NEED TO KNOW!

1. My "Service Engine Soon" light was on last week and you fixed it. Now it’s on again. Why didn’t you fix it right the first time?
There are over 500 reasons that light will come on as it monitors various components like the fuel injection, emission system, fuel system, electrical system, and transmission (yes, even the transmission) to name a few. There is a chance we didn’t repair your car correctly and there is also a chance that something else has happened to illuminate the light.

2. My car pulls to the left - is an alignment covered by warranty?
Your vehicle can be aligned under warranty as long as the mileage is between 500 and 7,500 miles, then warranty will do this one time only. After 7,500 miles alignments are considered maintenance.

3. Are my tires under warranty?
Yes, they are covered for 3 years or 36,000 miles, whichever comes first, for manufacturer defects in material. Tires are not covered for failures due to road hazards, improper inflation, or maintenance.

4. My vehicle came with a manual transmission. What is the warranty on the clutch?
The clutch assembly is warranted for 12 months or 12,000 miles, whichever comes first. After that it is considered a wear or maintenance item.

5. Will warranty pay to balance my tires?
Yes, one time only as long as the mileage is less than 7,500 miles. Regular maintenance for your tires should include rotation every 6,000 miles and balancing every other rotation, or 12,000 miles.

6. My brakes are warranted for 36,000 miles aren’t they?
No. Brakes, which include pads, shoes, rotors, and drums, are covered for 12 months or 12,000 miles, whichever comes first. After that they’re considered wear or maintenance items.

7. My truck has been lowered, is it still under warranty?
Any adjustments or parts needed due to damage, misuse, alteration, or causes other than a material or workmanship defect are not covered by warranty.

8. What does a Service Appointment really mean?
A Service Appointment is for write-up only. A typical dealership will run 1 or more days behind because of their large customer bases and this, unfortunately, could mean some inconvenience to you. Having an appointment will put you ahead of non-appointments from that time on, however, keep in mind there are probably a lot of cars in from the previous days that are ahead of you.

9. I get a rental car under warranty, don’t I?
Rental Cars are not part of the factory warranty, however, assistance may be available under certain conditions.
  • Vehicle is in shop for 8 hours and in undriveable condition.
  • Repair has been diagnosed that will be covered under Basic Warranty
  • Shop overload is not a consideration for a rental car nor is the unavailability of parts.
  • When assistance is available, customers can receive up to 3 days of rental assistance. Insurance and taxes are excluded.
  • GMPP Major Guard - covered repairs require 2.0 hours or more manufacturers’ labor time guide hours or vehicle must be inoperable and kept overnight.
10. Why does it take so long to repair my car?
The complexity of today’s cars and the sophisticated systems that function within the confines of the sheet metal make it impossible to have one person able to make any and all repairs. This means service departments employ specialized technicians, or technicians that are specially trained on certain systems. This also means that your vehicle may have to be seen by more than one technician, which lengthens the amount of time we would need your car, not to mention parts may need to be purchased from another dealership.

11. Don’t you just hook up a computer and it tells you what’s wrong?
If it were only that simple. Our diagnostic equipment helps us pinpoint problems, however it’s not able to tell us what’s wrong. Think of it as a doctor with a $500,000 MRI machine. He can see inside of you but he still has to give his opinion as to what’s wrong and how to fix it. If you think cars aren’t as complicated as a body, then ask your doctor to fix your car. He has over 10 years of intense training to repair a system that hasn’t changed in a thousand years. Cars change every day with new features, options, and more complex systems.

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SERVICE DEPARTMENT ALERT SYSTEM
Subscribers to the Beck & Masten HUMMER Buick Pontiac GMC service alert system have opted-in to receive text alerts from one or more of the following short codes: REPAIR and/or NEWCAR concerning the service needs and service status of their vehicles.

Subscribers expressed an interest in receiving text alerts when they called or dropped off their vehicles at one of our authorized automobile service centers. Only subscribers receive alerts from the automobile service center(s) to which they opted-in and the messages are only concerning the service needs of their vehicle(s). All messages sent to subscribers are standard rate.
Standard/Other charges may apply. Message fees may apply, based on the type of text messaging program the subscriber has with their carrier. There are no additional fees assessed by Beck & Masten HUMMER Buick Pontiac GMC or the subscriber's automobile service center.

CARRIERS SUPPORTED: AT&T, Sprint, T-Mobile, Verizon Wireless, Alltel, Virgin Mobile USA, Cellular South, Boost Mobile, Cincinnati Bell, Midwest Wireless, SunCom, US Cellular Corp, Centennial, Voce, Nextel and nTelos.

HOW TO GET HELP: For more information subscribers can reach us at: service@beckmasten.net & 281-897-6610 From your mobile phone you can get contact information for assistance at any time by sending the text "HELP" to any one of the short codes shown above to which you are subscribed. You will receive a standard rate message from our service with information on the program you have subscribed to. Standard/Other charges may apply.

HOW TO OPT-IN: When you call to set up an appointment at one of our participating automobile service centers, you will be asked if you would prefer to receive text alerts about your appointments and service needs. If you agree, you will then be sent a text message requesting you confirm your desire to opt-in to this alert service by responding "YES" to the message. You will receive a return message from Beck & Masten HUMMER Buick Pontiac GMC confirming you have opted in and providing you with contact and opt-out information. We may send you an opt-in confirmation alert shortly. If you fail to respond to that alert, or if your carrier does not permit these alerts, you may not receive Beck & Masten HUMMER Buick Pontiac GMC alerts.

HOW TO OPT-OUT: To opt-out from our service alert system you can text "STOP" to the short code REPAIR from your mobile phone and you will automatically be unsubscribed from our service. You will receive a confirmation that you successfully unsubscribed but will not receive any additional messages until such time you opt-in again at one of our participating automobile service centers.

WARRANTY: Beck & Masten HUMMER Buick Pontiac GMC will not be liable for any delays in the receipt of any SMS messages connected with this program. Delivery of SMS messages is subject to effective transmission from your wireless service provider/network operator.

PRIVACY POLICY: Beck & Masten HUMMER Buick Pontiac GMC respects your privacy. We will not share or use your mobile number for any other purpose. We will only use information you provide to transmit your text message. Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us information in connection with the Service, you agree to provide accurate, complete and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If we, in our sole discretion, believe that any such information is untrue, inaccurate or incomplete, we may refuse you access to the Service and pursue any appropriate legal remedies.